Refund Policy

  • Unused self- collection (home kits) may be returned for a full refund less shipping and handling fees, provided it is returned within 30 days of the delivery date. Customer is responsible for return shipping and handling costs.
  • A full refund will be issued for peace of mind tests, given testing has not begun. Once testing has begun, the test is nonrefundable.
  • A partial refund will be issued for legal tests should a client change their mind and not need or wish to have the DNA test preformed. The refund will be issued depending on the stage of order processing:
    • A 70% refund will be issued for all cases in the management phase (preparation of the legal chain of custody documentation, consultation, appointment scheduling).
    • A 50% refund will be issued once test kits have been shipped to their respective sample collection locations.
    • The entire cost of the test is nonrefundable once testing has begun.

All requests for refunds must be applied for within 7 days of the initial order, after 7 days, the entire cost of the test is nonrefundable.

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